Terms of Service

Last updated: 8 July 2026

1. Parties

These Terms of Service (the "Terms") are a binding agreement between Δημήτριος Σταυρίδης (Dimitrios Stavridis), operating as a sole proprietorship (ατομική επιχείρηση) under the trade name Venuoro, registered with the Greek General Commercial Registry under Γ.Ε.ΜΗ. No. 178021501000, Α.Φ.Μ. (VAT No.) 181957010, with registered seat at Kapodistriou 24, Chalandri 15233, Athens, Greece ("Venuoro", "we", "us"), and the organisation that creates an account and uses the Service (the "Customer" or "Organiser").

Venuoro is a business-to-business service. Attendees who register for or purchase tickets to an event are not a party to these Terms; their contractual relationship in respect of the event and the ticket is with the Organiser of that event.

2. Definitions

• "Service" means the Venuoro software-as-a-service platform available at venuoro.gr and on Customer domains, including event management, ticketing, attendee registration, QR check-in and related features.
• "Organiser" means the Customer organisation (for example a university, company or association) that uses the Service to run its own branded events and to sell or issue tickets.
• "Attendee" means a natural person who registers for, purchases a ticket to, or attends an event operated by an Organiser through the Service.
• "Customer Data" means data submitted to the Service by or on behalf of the Organiser, including Attendee personal data collected through the Organiser's events.

3. The Service

Venuoro provides a white-label event and ticketing platform. Organisers may create and manage events, publish branded event pages on their own domains, sell or issue tickets, collect attendee registrations, and check attendees in using QR codes. Where applicable, the Service supports the issuance of invoices and receipts and their reporting to the Greek tax authority platform AADE myDATA, in accordance with Greek fiscal legislation.

We may improve, modify or update the Service from time to time, provided that such changes do not materially degrade its core functionality during a paid subscription term.

4. Accounts

The Customer must provide accurate and complete registration information and keep it up to date. Accounts may only be created by persons authorised to bind the Customer. The Customer is responsible for maintaining the confidentiality of account credentials and for all activity that occurs under its account. The Customer must notify us without undue delay at hello@venuoro.gr of any suspected unauthorised use of its account.

5. Acceptable Use

The Customer must not, and must not permit any third party to:

• use the Service in violation of applicable law or the rights of any third party;
• use the Service to run unlawful, fraudulent, misleading or deceptive events or ticket sales;
• upload or distribute malicious code, or attempt to gain unauthorised access to the Service or its infrastructure;
• interfere with or disrupt the integrity or performance of the Service;
• resell, sublicense or make the Service available to third parties except as expressly permitted by these Terms or a separate written agreement;
• use the Service to send unsolicited communications in breach of applicable e-privacy or anti-spam legislation.

6. Organiser Responsibilities

As between Venuoro and the Organiser, the Organiser is solely responsible for its events and its relationship with Attendees, including:

• the lawfulness, safety, content, organisation and delivery of its events, and compliance with all licences, permits, health-and-safety and consumer-protection requirements applicable to them;
• the accuracy of event information, pricing and ticket conditions published through the Service;
• its own refund, cancellation and rescheduling policy, and honouring that policy towards Attendees; ticket refunds are governed by the Organiser's policy and applicable law, not by these Terms;
• complying with data protection law in respect of Attendee personal data it collects through the Service, including providing Attendees with appropriate privacy information and having a lawful basis for processing;
• complying with its own tax, invoicing and accounting obligations in connection with ticket sales.

7. Payments and Fees

Use of the Service is subject to the fees set out in the applicable pricing plan or order form. Unless stated otherwise, fees are quoted exclusive of VAT (ΦΠΑ), which is charged where applicable at the rate provided by Greek law (for example, the reduced 6% rate for eligible cultural events or the standard 24% rate). Fees are payable in advance and, except where required by law or expressly stated in these Terms, are non-refundable.

Invoices and receipts relating to the Service are issued and reported to AADE myDATA in accordance with Greek fiscal legislation. We may suspend the Service for accounts with overdue undisputed fees after reasonable notice.

8. Third-Party Payment Processors

Ticket payments and subscription payments are processed by third-party payment providers, which may include Stripe, Viva.com and IRIS. Venuoro does not store full payment card details. Payment processing is subject to the terms and privacy policies of the relevant payment provider, and the Customer (and, where applicable, the Attendee) may be required to accept those terms. Venuoro is not responsible for the acts or omissions of payment providers, save as required by mandatory law.

9. Intellectual Property

The Service, including its software, design, and all associated intellectual property rights, is and remains the property of Venuoro or its licensors. The Customer receives a limited, non-exclusive, non-transferable right to use the Service for its internal business purposes during the subscription term.

Customer Data, including event content, branding and Attendee data, remains the property of the Customer or the relevant data subjects. The Customer grants Venuoro a limited licence to host and process Customer Data solely to the extent necessary to provide and support the Service.

10. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent permitted by law, Venuoro disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, although we take commercially reasonable measures to ensure its availability and security. Venuoro is not the organiser of any event and gives no warranty in respect of any event, ticket or Organiser.

11. Limitation of Liability

To the fullest extent permitted by law, Venuoro shall not be liable for any indirect, incidental, special or consequential damages, or for any loss of profits, revenue, goodwill or data, arising out of or in connection with the Service. Venuoro's aggregate liability arising out of or in connection with these Terms shall not exceed the fees paid by the Customer to Venuoro in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Greek law, including liability for wilful misconduct or gross negligence.

12. Termination

Either party may terminate the agreement at the end of the then-current subscription term by notice given in accordance with the applicable plan. Either party may terminate with immediate effect if the other party materially breaches these Terms and fails to remedy the breach within fifteen (15) days of written notice. Upon termination, the Customer's access to the Service ceases; we will make Customer Data available for export for a reasonable period after termination and will thereafter delete it, subject to legal retention obligations.

13. Governing Law and Jurisdiction

These Terms and any dispute arising out of or in connection with them are governed by Greek law. The courts of Athens, Greece shall have exclusive jurisdiction.

14. Changes to These Terms

We may amend these Terms from time to time. For material changes, we will give the Customer reasonable advance notice by email or through the Service. Continued use of the Service after the effective date of the amended Terms constitutes acceptance of them.

15. Contact

Questions about these Terms may be addressed to Venuoro at hello@venuoro.gr, or by post to Δημήτριος Σταυρίδης (Dimitrios Stavridis), Kapodistriou 24, Chalandri 15233, Athens, Greece.